DN
DIKELEDI N

1 reviews | Active since Jun 2016

02 Jun 2016, 14:17

UPDATE MY CREDIT RECORD PLEASE!

<p>I SETTLED MY 3 DIRECT AXIS ACCOUNTS ON THE 24TH MARCH THROUGH SANCLARE AS I WAS HANDED OVER TO THEM. SINCE THEN , I HAVE BEEN CALLING , EMAILING REQUESTING FOR DIRECTAXIS TO UPDATE MY DREDIT RECORD, TILL TODAY, IT IS STILL THE SAME. THE ACCOUNTS ARE SETTLED BUT NOT CLOSED, ON TRANUNION, THEY ARE STILL SHOWING THAT I OWE THEM. WHAT DO I NEED TO DO FOR DIRECTAXIS TO CLOSE MY ACCOUNTS AND UPDATE MY DETAILS. WHY IS IT SO EASY TO BLACKLIST ME BUT TOO DIFFICULT TO UPDATE MY PROFILE AFTER I HAVE PAID EVERY CENT THAT I OWE, EVEN TODAY I PHONED, I WAS PUT ON HOLD FOR 15 MINUTES. </p> <p>HERE IS THE SUMMARY OF WHAT I HAVE: </p> <p>DIRECT AXIS ,WESDIRECT , BALANCE : R4777 . ACCOUNT WAS SETTLED, PLEASE UPDATE IT ON CREDIT BUREAUS.</p> <p>DIRECT AXIS , CLIENTELE PERSONAL LOAN, BALANCE: R26318. ACCOUNT WAS SETTLED, PLEASE UPDATE IT ON CREDIT BUREAUS.</p> <p>DIRECT AXIS, DIAL DIRECT PERSONAL LOANS, BALANCE : R6843</p>

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Replies (4)
DirectAxis
DirectAxis's reply02 Jun 2016, 14:22
Official

Hi

Thank you for alerting us. We will investigate this immediately and get back to you as soon as we have more information at hand.

Kind regards,
DirectAxis Customer Relationship Management Team

DirectAxis
DirectAxis's reply08 Jun 2016, 07:10
Official

Hi

We are able to confirm that a consultant has been in touch with you and resolved the matter.

We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team

DN
DIKELEDI N's update10 Jun 2016, 11:08
Reviewer Update

THANK YOU VERY MUCH TO DIRECTAXIS, I HAVE BEEN ASSISTED PROMPTLY, THEY REALLY CARE ABOUT THEIR CUSTOMERS. MY CREDIT RECORD HAS BEEN UPDATED. THANK YOU,

DirectAxis
DirectAxis's reply10 Jun 2016, 11:27
Official

Hi

Thank you for the positive feedback.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team