VM
Vuyelwa M
1 reviews | Active since Oct 2019
02 Feb 2021, 15:44
Update my credit record
I settled my account with DirectAxis in November 2020 through a collections company they had handed me over to. It took a lot for me to do that and now that it's done, my credit record still shows that I owe them a large sum. I have tried calling the contact centre and emailing both the collections company and DirectAxis still, nothing has changed. Instead I get sent from pillar to post.
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DirectAxis's replyOfficial
03 Feb 2021, 08:00Hello Vuyelwa Thank for reaching out to us. We apologise for the inconvenience this was causing you, we understand your frustration. We have escalated your query to our Recoveries Team so that they can look into the matter and urgently assist you. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply03 Feb 2021, 08:00
Official
Hello Vuyelwa Thank for reaching out to us. We apologise for the inconvenience this was causing you, we understand your frustration. We have escalated your query to our Recoveries Team so that they can look into the matter and urgently assist you. We will keep you in the loop until everything is sorted. Team DirectAxis