Unwillingness to assist or listen to my explaination

I recently tried to apply for a personal loan through direct axis and they were not willing to listen or try an help me. I advised them that i wanted to settle existing accounts and provided a motivation letter with a detailed explanation but somehow they assessing me based on current information and not realising what i need the loan for. The consultant helping me was very rude and arrogant to my needs and she didn't want to take the time to listen to me and i would be in a far better position if they can grant me the loan. I need someone to at least look at my motivation letter and actually look at my calculations and even make it a condition to pay off my existing contractual obligations and i will have a much bigger surplus monthly but they dont seem to want to help me or take time to listen to me. Even when i did the application with the consultant i said i want to first settle existing debt which they can even do on my behalf and i can get the difference paid to me. Please can someone help me and listen instead of just giving me what a system says and then when i asked for a reference for the loan the call miraculously dropped by the unfriendly staff.