Unwilling to assist me with query
<p>Good day</p> <p>Since the 14th of March I have been mailing and calling in trying to find out why I have not received my Edcon voucher of R2500. I keep on getting messages to say someone will call me in 48 hours, guess what it has been months and no one has called me. I have been calling in every day since last week explaining when I spoke to Edcon they advised me DirectAxis needs to give me a voucher code first, then your call center transfers me to edcon I have on for 12 minutes then drop the call cause you are not paying for my cell phone bill.</p> <p>1. Why since march has no one called me back even just to say that I need to call Edcon directly</p> <p>2. Why does the number you provided me with ********** 007 NOT WORK.</p> <p> </p> <p>YOU GAVE ME THIS LOAN YOU BETTER MAKE SURE I GET ALL MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Thank you again EDCON has told me they are looking for the voucher number that DirectAxis is suppose to give me.
Please can we have this sorted - awaiting your feedback, if I get it this time.
Thank you again EDCON has told me they are looking for the voucher number that DirectAxis is suppose to give me.
Please can we have this sorted - awaiting your feedback, if I get it this time.
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Thank you for the fast service, in future this could have been resolved by the Customer service team as I sent this to them in March already.
Thank you for the fast service, in future this could have been resolved by the Customer service team as I sent this to them in March already.
It’s always great to hear from a happy customer. Thank you for your positive feedback. We appreciate it!
It’s always great to hear from a happy customer. Thank you for your positive feedback. We appreciate it!