Unsuccessful

I called direct axis from my cellphone number enquiring about my additional loan and got put on hold until my airtime got finished, I called again only to be told that I said I was self employed,which doesn't make sense as the name of my company is one of the reputable banks,I don't understand how their system works,the lady at the call centre then told me that she would have to as the manager to over ride the self employment part as I am not,but it can't be done today because the only manager available today is for customer services.I just lost all respect when that was said.Do they really monitor the calls,is this what they suppose to say to their client,so I had two encounters today,one put me on hold ,the other was just helpless.I am beyond shocked at Directaxis services.I really feel special as your gold member.