Unsettled settlement

After settling my account with DirectAxis in February 2022 and then still being handed over to debt collectors seven months later for said account and having to go through so many hurdles to get that sorted out due to the poor service levels we have to face in our country. I have email confirmation and settlement letters from DirectAxis saying that my account is sorted with them, yet this account is still recorded as in arrears on my credit score, and is now impacting me when needing to have my credit checked. I am appalled at the lack of service from DirectAxis and having to try and resolve this but get thrown around from department to department only for my calls to then be dropped and have to try again and again.