CG
Clifton G
1 reviews | Active since Aug 2017
26 Feb 2021, 09:30
************ business practices by Sanlam Direct Axis
BLU17385W - Credit Life Insurance Claim [<AX856358>] I submitted my credit life insurance claim well in advance with all the relevant documents in support on the 4th of February 2021. Claim was approved yet they deducted a installment from my bank account without reason. All the call center can explain is they will action a refund but cannot confirm when the refund will be done. How does this happen within a large conglomerate like Sanlam with all its elaborate compliance regulations. It plunged me in a financial situation that has no bearing on myself. I regard this as unfair business practice. Client service and communication suck as well, as I had to make all the approaches in this regard
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DirectAxis's replyOfficial
26 Feb 2021, 12:35Hello Clifton, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply26 Feb 2021, 12:35
Official
Hello Clifton, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis