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Ayanda R

1 reviews | Active since Jun 2017

13 Aug 2020, 00:52

Unsatisfying customer service

I app**** for Covid-19 cash flow relief at DirectAxis in may as I am going through financial difficulties due to Covid-19 and I was approved for May - July 2020, however money has been deducted out of my bank account in June and July. So this means i will have to pay back the supposed 'loan' even though it was of no use to me. I have been calling and emailing direct axis regarding this since the 3rd of August and to this day i have not received assistance.

I have spent a fortune on airtime and each time I call i spend over an hour on a call being transferred from one agent to another (having to say the same thing over and over again) on some instances my calls being dropped by their agents and all I get told is that a refund has been requested and that I should get it within 3-5 days. Today is the 10th day I still haven't received the money.

This is so frustrating as I'm in desperate need of this money hence I app**** for relief on my loan.

Their agents are so pathetic and not helpful.

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Replies (2)
DirectAxis
DirectAxis's reply13 Aug 2020, 14:42
Official
Hello Ayanda,  We’ve received your review.  Please accept our apologies for any inconvenience caused in the process of trying to get a refund. Our team  is currently working hard to get the refund processed.  The way debt relief works is unlike anything we’ve done in the past and most of the process is manually completed, as is in your case, the timing of the manual process didn’t overlap with the automated ones and we missed the dates to stop your debit order.  We have escalated your matter to  our accounts department and a consultant will be in contact with you to clear any further concerns.  Team DirectAxis 
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Ayanda R's update13 Aug 2020, 15:00
Reviewer Update
Thank you fot the reply, i hope this gets resolved as soon as possible.

If i dont get my money back but cob tomorrow i will be forced to reverse the debit orders as i desperately need this money. My family can't go hungry because of your agent's incompetence.