Unsatisfied with claims departmartment

<p>I gave DirectAxis a call today regarding my loans that i currently have with them. After holding on gir more than 25min. And pushed from the one side to the other . I eventually got through to a lady called Samantha... telling her my whole story again of being retrenched last year oct.16 and still have not found a permanent job yet asking her if i could make an arrangement to pay off these loans maybe just a few rand less than currently as i am still not working. I was told while busy chewing in my ear that no i cannot make an arrangement as my account must be more than 2 months in arrears before i can make an arrangement. As i explainef i dont want to be in arrears thats the reason for my call. She rep**** ... mouth full of food.... you must just remember that you will have a bad credit record for making an arrangement !!! Really ?????? I THOUGHT YOU WILL ALWAYS BE THERE TO HELP THE CUSTOMER ????</p>