1 reviews | Active since May 2026
Unsatisfied Customer
So I app**** for a personal loan on Thursday 8 May 2026. Friday 9 May 2026 I was informed the loan has been approved and I will get the funds within 24-48 hours, however my gut told me I must phone them on Saturday 10 May 2026 just to confirm. Then I was told there is a reqnical error on their side IT will come and sort, just to be called back later and told it is not resolved. What my concern is the debit order mandate is already at my bank, but did not get any funds. Now question is when will I get my funds as I need this money urgently. I am stuck at the moment. I opt for Direct Access as I always hear how good they are, but now I see something different. I hope they see this, cause I get the feeling of no care on their side
Still no joy, had a phone call, missed it and I phoned back. They answer and said my profile is locked and they can not check the issue. Not any feedback as yet after I went through whole new applicationn earlier in the morning. Nothing solved, and again bank debit check accepted. So very very bad service when a person need urgent help. I will not recommend Direct Axis as it is like sitting in jail dealing with them. Even after I was approved for much more than what I am asking for. No help or urgency whatsoever.
Still no joy, had a phone call, missed it and I phoned back. They answer and said my profile is locked and they can not check the issue. Not any feedback as yet after I went through whole new applicationn earlier in the morning. Nothing solved, and again bank debit check accepted. So very very bad service when a person need urgent help. I will not recommend Direct Axis as it is like sitting in jail dealing with them. Even after I was approved for much more than what I am asking for. No help or urgency whatsoever.