LK
Lesiba K
1 reviews | Active since Apr 2016
05 Jan 2021, 11:38
Unreachable Legal Department to provide service
This is Direct Axis Legal Department number: ***. My account is with their Legal Department and I've been trying to get hold of them for over 2 months now with no luck. Their telephone line drops you each time you call claiming high call volumes without atleast putting you on hold or in a queue like what other automated answering machines. I believe this line is not working.
So for over 2 months I was unable to reach the legal department to request for a paid-up letter on my settled account. Strangely, I was told by the customer service that there's no other way to reach them except transferring you to that non-functioning telephone line.
I've been patient enough but this is frustrating.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
05 Jan 2021, 12:11Hello Lesiba,
Thanks for reaching out to us.
We apologise for the difficulties you’ve been experiencing, we understand and acknowledge your frustration. Please know that our customers are our top priority and we strive to achieve excellent service.
We have escalated the matter as of high importance to our Recoveries Team so that they can urgently provide you with a courtesy call and assist you. Please send us a private message with the contact number you were using when trying to reach us so that we can flag it with the department.
A consultant will be in touch with you as soon as possible.
Team DirectAxis
DirectAxis's reply05 Jan 2021, 12:11
Official
Hello Lesiba,
Thanks for reaching out to us.
We apologise for the difficulties you’ve been experiencing, we understand and acknowledge your frustration. Please know that our customers are our top priority and we strive to achieve excellent service.
We have escalated the matter as of high importance to our Recoveries Team so that they can urgently provide you with a courtesy call and assist you. Please send us a private message with the contact number you were using when trying to reach us so that we can flag it with the department.
A consultant will be in touch with you as soon as possible.
Team DirectAxis
LK
Lesiba K's updateReviewer Update
05 Jan 2021, 13:59It also appears to me that this division in question (legal) doesn't want to be reached. I mean, what kind of IVR is this, that doesn't give you any option than to drop your call??
"Our apologies, we cannot answer your call at the moment. We are experiencing very high call volumes. If your call is in relation to the documents you've sent to us, PLEASE DO NOT SEND THEM AGAIN, WE WILL CONTACT YOU IN DUE COURSE".
The other customer service divisions are doing so well and can be reached without any hustlers....
"Our apologies, we cannot answer your call at the moment. We are experiencing very high call volumes. If your call is in relation to the documents you've sent to us, PLEASE DO NOT SEND THEM AGAIN, WE WILL CONTACT YOU IN DUE COURSE".
The other customer service divisions are doing so well and can be reached without any hustlers....
LK
Lesiba K's update05 Jan 2021, 13:59
Reviewer Update
It also appears to me that this division in question (legal) doesn't want to be reached. I mean, what kind of IVR is this, that doesn't give you any option than to drop your call??
"Our apologies, we cannot answer your call at the moment. We are experiencing very high call volumes. If your call is in relation to the documents you've sent to us, PLEASE DO NOT SEND THEM AGAIN, WE WILL CONTACT YOU IN DUE COURSE".
The other customer service divisions are doing so well and can be reached without any hustlers....
"Our apologies, we cannot answer your call at the moment. We are experiencing very high call volumes. If your call is in relation to the documents you've sent to us, PLEASE DO NOT SEND THEM AGAIN, WE WILL CONTACT YOU IN DUE COURSE".
The other customer service divisions are doing so well and can be reached without any hustlers....
DirectAxis's replyOfficial
05 Jan 2021, 15:27Hello Lesiba,
Thanks for responding to us.
We apologise once again for the difficulties you've experienced. We have informed our Recoveries Team and will ensure they assist you as soon as possible.
Team DirectAxis
Thanks for responding to us.
We apologise once again for the difficulties you've experienced. We have informed our Recoveries Team and will ensure they assist you as soon as possible.
Team DirectAxis
DirectAxis's reply05 Jan 2021, 15:27
Official
Hello Lesiba,
Thanks for responding to us.
We apologise once again for the difficulties you've experienced. We have informed our Recoveries Team and will ensure they assist you as soon as possible.
Team DirectAxis
Thanks for responding to us.
We apologise once again for the difficulties you've experienced. We have informed our Recoveries Team and will ensure they assist you as soon as possible.
Team DirectAxis