Unprofessional service, no help received

I did send eveything to ***. the person i spoke to gave no timeline for when i can expect this matter to be resolved. You are giving me the run around, please tell me straight. I have never in my life struggled so much to get a straight answer from a company. How long should i wait for someone to call me back.

What you just said is contradicting because someone i just came through to saif someone will call me. So i am back to where i am started with no help or assistance

I am deepely dissapointed.

I have called again been called, by someone to advise that the proof of address I obtained from police station is invalid. However, many times I was told that anything obtained from the police station with a police stamp is legit. the lady I spoke to now tells me about going to obtain this address from traditional healer or a municipal councillor. How is all of this being helpful and treating clients/customers fairly. it has been 9 days full with this issue opened. this is a service that i will be required to pay for, no one is giving this to me for free.

please call me urgently to resolve this issue once and for all becuase i do not know any traditional healers around here.

this is a new residential address: because when i requested this to be changed to my parents house you refused, because i have letters, new letters for this address.

never have i ever experience such disappointing service ever, everything is giving me a different story about this whole issue. i am still very much disappointed,

This is another day but i have provided all the documents but still with no help and when i call in no one wants to give their names and when i ask any of your consultants their names I'm being made to talk alone maybe so that my airtime runs out and this company is so unprofessional.

So much time? Are you guys serious. I am on the call with Ghaniefa Stellenboon who is a manager for Mellisa who is not still helping. She has just advised that her manager Carika Frans who is on meeting to busy to attend to a complaining client, because of the nature of my anthenic grou that we have spend with this application. There is no SLA time for the manager to call back a complaining client. A nandipha does not have a skill to call me back, so was suppose to be called by a consultant who has a skillset to do outbound calls. The lady (ghaniefa) is refusing to put me through to the manager carika.

It is not satisfactory that i have to wait for another 48hours after having to wait sooo long already on this issue.

The manager Corika is refusing to speak to me. And reach out to have this matter resolved and have my funds made available before 12 noon today.

Nedbank has just advised me that if it was an immediate payment this would have paid in immediately but no you guys do not do that. This is very clear to me that you have send this to payments today and yhe reason you are handling this matter poorly IT IS OF my enthic group which is black. Because you think i do not have a flock of lawyers behind me, or a trust fund therefore i am dump, stupid and not worthy.

This was going to be treated differently if it was a matter of a different enthic group. It is not fine and all good. A manager must call me and has to call till this matter is resolved.

You are lying and not being honest. You continue to treat me a fool because of my enthic group. My bank do not need to confirm anything if that the case, they would have said so because i am here. Obviasly this matter will take soo long because nothing was experdited from your end. All