NM
Ndivhuwo M
1 reviews | Active since Sept 2017
31 Mar 2023, 11:27
*********** /Unprofessional Customer Service
I have been enquiring about my account that I want to settle, Directaxis they don't want to help me, they say they handed over my account to DMC, when I call DMC they give me incorrect information that does not correspond with my account, the balance is incorrect and the instalment amount is incorrect, when I ask they say Directaxis is the one that gave them such information, they told me to call Directaxis, then when I call they keep dropping calls, I don't know a way forward and I want to settle my account, and they are failing to help me. They enjoy messing customers profiles.
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Replies (3)
DirectAxis's replyOfficial
31 Mar 2023, 15:44Hello Ndivhuwo,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
DirectAxis's reply31 Mar 2023, 15:44
Official
Hello Ndivhuwo,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
NM
Ndivhuwo M's updateReviewer Update
14 Apr 2023, 09:04Good day.
That is not true, I always have my phone and they never call me and I never get any missed call from them, I even send them email they did not reply. They are always telling me that I must call Direct Axis because they are giving me false information about my account. Now I have to settle it I don't know were to go, can you please call me because DMC is full of stories and they are not helping they are keeping on messing up my credit profile.
That is not true, I always have my phone and they never call me and I never get any missed call from them, I even send them email they did not reply. They are always telling me that I must call Direct Axis because they are giving me false information about my account. Now I have to settle it I don't know were to go, can you please call me because DMC is full of stories and they are not helping they are keeping on messing up my credit profile.
NM
Ndivhuwo M's update14 Apr 2023, 09:04
Reviewer Update
Good day.
That is not true, I always have my phone and they never call me and I never get any missed call from them, I even send them email they did not reply. They are always telling me that I must call Direct Axis because they are giving me false information about my account. Now I have to settle it I don't know were to go, can you please call me because DMC is full of stories and they are not helping they are keeping on messing up my credit profile.
That is not true, I always have my phone and they never call me and I never get any missed call from them, I even send them email they did not reply. They are always telling me that I must call Direct Axis because they are giving me false information about my account. Now I have to settle it I don't know were to go, can you please call me because DMC is full of stories and they are not helping they are keeping on messing up my credit profile.
NM
Ndivhuwo M's updateReviewer Update
20 Apr 2023, 12:04Good day,
Please note that I am not getting assistance regarding this, all of you are taking me back and forth, when I speak to DMC they told me to speak to direct Axis regarding my balance, on credit profile the account reflect as yours and the balance is R5040, you telling me that I must call DMC, when I call them they telling me balance is 9000, how can balance be 9000 for five years were as the amount taken was 10 000? DMC is telling me that for balance I must speak to Direct Axis, on top of that all the money that I paid is not updated by direct Axis and DMC as well, it is appearing as if I never pay at all. Is that what you call Treating Customer Fairly?
Please note that I am not getting assistance regarding this, all of you are taking me back and forth, when I speak to DMC they told me to speak to direct Axis regarding my balance, on credit profile the account reflect as yours and the balance is R5040, you telling me that I must call DMC, when I call them they telling me balance is 9000, how can balance be 9000 for five years were as the amount taken was 10 000? DMC is telling me that for balance I must speak to Direct Axis, on top of that all the money that I paid is not updated by direct Axis and DMC as well, it is appearing as if I never pay at all. Is that what you call Treating Customer Fairly?
NM
Ndivhuwo M's update20 Apr 2023, 12:04
Reviewer Update
Good day,
Please note that I am not getting assistance regarding this, all of you are taking me back and forth, when I speak to DMC they told me to speak to direct Axis regarding my balance, on credit profile the account reflect as yours and the balance is R5040, you telling me that I must call DMC, when I call them they telling me balance is 9000, how can balance be 9000 for five years were as the amount taken was 10 000? DMC is telling me that for balance I must speak to Direct Axis, on top of that all the money that I paid is not updated by direct Axis and DMC as well, it is appearing as if I never pay at all. Is that what you call Treating Customer Fairly?
Please note that I am not getting assistance regarding this, all of you are taking me back and forth, when I speak to DMC they told me to speak to direct Axis regarding my balance, on credit profile the account reflect as yours and the balance is R5040, you telling me that I must call DMC, when I call them they telling me balance is 9000, how can balance be 9000 for five years were as the amount taken was 10 000? DMC is telling me that for balance I must speak to Direct Axis, on top of that all the money that I paid is not updated by direct Axis and DMC as well, it is appearing as if I never pay at all. Is that what you call Treating Customer Fairly?