Unhappy with Covit Relief , no response, hours on phone wasting airtime.

Item: DirectAxis
Rating: 1
Author: Susan G

I'd app**** for the Covit Relief in April, I got approval, did the contract telephonically. Debit order went off in May , Spend hours on the phone , every time, they are saying it will be sorted out. Phoned yesterday, 4 June again, spend 50 minutes on the line, consultant said she will phone back, still waiting. This was not the agreement. You owe me one months credit on my account. When will this be sorted? If you look on the Facebook page, I'm not the only one, PLEASE HELP. You are a ****.

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Replies (1)

DirectAxis's replyOfficial

05 Jun 2020, 10:43

Hello Susan,

We have received your review.

Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.

It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue.

We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.

Team DirectAxis

DirectAxis's reply05 Jun 2020, 10:43

Official

Hello Susan,

We have received your review.

It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue.

We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.

Team DirectAxis