LV
Lungile V
1 reviews | Active since Jun 2019
27 Jul 2020, 18:13
Unhappy service with contact Centre and Operations
I have not been able to get through to the contact Centre to get an explanation of my statement as I've been paying my installment on time every month but now they've sent my name to CIT claiming I haven't been paying. Once more they always go into my account earlier than the date we have agreed upon, now I have to incurr unnecessary bank charge for what? What's the point of having a contact center if you can never get through to anyone for assistance, it's very unprofessional and I can't wait to part ways with Direct Axis and I will NEVER recommend or use your services ever again.
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DirectAxis's replyOfficial
28 Jul 2020, 14:12Hello Lungile, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to getting through to our call centre. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply28 Jul 2020, 14:12
Official
Hello Lungile, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to getting through to our call centre. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis