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Pauline B

1 reviews | Active since Mar 2019

04 Jan 2023, 14:51

UNHAPPY - SERVICE LACKING

Have been dealing with Direct Axis for years, would like to apply for an additional loan. It was declined due to my "personal loan" being in arrears - WHICH its not and I Have NEVER been in arrears. So I called and was advised to speak to the application department. However i just keep being cut off. Seems no one really wants to help me. Not Happy with this type of service.

0
Replies (12)
DirectAxis
DirectAxis's reply04 Jan 2023, 15:03
Official
Hello Pauline,

Thanks for reaching out to us.  

Please accept our humble apologies for the unpleasant experience, we are here to assist.  

We have escalated the matter to our support team and will reach out to you as soon as we’ve gathered more information.  

Team DirectAxis

Best regards,

PB
Pauline B's update05 Jan 2023, 10:58
Reviewer Update
Good Day Direct Axis Team,

I just wanted to say think you for the extremely fast response after my post - Really appreciate it. That's the customer service I am used from this company.
DirectAxis
DirectAxis's reply05 Jan 2023, 15:45
Official
You're welcome. We appreciate your feedback.

Best regards,

PB
Pauline B's update05 Jan 2023, 16:34
Reviewer Update
Good day, 

Please can you kindly ask someone to call me back regarding the finalisation of my application. I received 2 calls today, missed the one. Call came through, however when I answered, it was just dead. I have tried calling back, a Lady was supposed to call me, I have not heard back from her. I tried calling to follow up now and when I get put through to the Application department, i cannot hear anyone. Please help.

Thank you 
Kind Regards
Pauline
DirectAxis
DirectAxis's reply05 Jan 2023, 16:56
Official
Hi Pauline,

Thanks for your message.

We'll inform our support team.

Team DirectAxis

Best regards,

PB
Pauline B's update06 Jan 2023, 11:04
Reviewer Update
Good day Team, 

Please can you once again ask someone to call me, the phone lines are so bad, i just cant get through and the Lady that called me yesterday, we got cut off and she never called me back. I just do not know how else to get someone to call me URGENTLY. I need to finish up my loan application TODAY.

Thank you
Kind Regards
Pauline
DirectAxis
DirectAxis's reply06 Jan 2023, 11:29
Official
Hi Pauline,

We've shared your message with our support team.

Team DirectAxis 

Best regards,

DirectAxis
DirectAxis's reply06 Jan 2023, 15:27
Official
We've tried calling you. Please give us a convenient time to call again.

Best regards,

PB
Pauline B's update06 Jan 2023, 15:54
Reviewer Update
I have not received any calls, can you call me on my work number - Which is on the system. ***. 
DirectAxis
DirectAxis's reply06 Jan 2023, 16:19
Official
We'll inform our support team.

Best regards,

PB
Pauline B's update06 Jan 2023, 16:47
Reviewer Update
I really do not understand why its taking so long for someone to call me. I have been told that i was contact 2 times today, however I have NO missed calls. Direct Axis has my alternative number for my place of work, surely if you cant get through via cell, which could just be a network problem, one would try alternative numbers. So since this morning 8am - 8 hours later, I still have no luck. I am leaving work at 5pm. So hopefully I receive a call after 5pm on my cell.
DirectAxis
DirectAxis's reply12 Jan 2023, 10:04
Official
Hello Pauline, we're pleased to confirm that your application has been completed and the funds were paid into your bank account. Team DirectAxis

Best regards,