UNHAPPY CUSTOMER SERVICE - PAYOUT TOO LONG

I am very disappointed with the customer service of Direct Axis. I app**** for a loan on Monday this week. I don't want my debit order to go off on 31 of every month, but on 25th. This took 1 whole day yesterday to change. I called yesterday left a message. The person who answered said Zoliswa will return my call. I received a call before 18h00 after I left a message the morning. I left another message with Cheavano who was very helpful. He said unfortunately Zoliswa should continue with my application and he can't help me. I waited to speak to Cheavano for 25 mins. Seriously Direct Axis if It isn't for your customer none of you working at Direct Axis will have jobs. Please call me back ASAP. Unhappy customer Georgina Julies.