LT
Lucile T
1 reviews | Active since Apr 2018
20 Oct 2022, 16:32
unhappy customer - don't ever take a loan with Direct Axis
Direct Axis,
A loan was paid out to me, which i never agreed too or accepted. I paid the money back within 7 days of receiving it. now i have a new loan with a new balance. I had a loan which has now been settled with this new loan being activated. I would just like for my previous loan to be reinstated. with the remaining term Kind regards Lucile ***
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
20 Oct 2022, 17:00Hello Lucile, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience and the inconvenience caused, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply20 Oct 2022, 17:00
Official
Hello Lucile, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience and the inconvenience caused, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
LT
Lucile T's updateReviewer Update
26 Oct 2022, 08:40Good day
Kindly note that i am still waiting for one of your customer agents to call me.
Kindly note that i am still waiting for one of your customer agents to call me.
LT
Lucile T's update26 Oct 2022, 08:40
Reviewer Update
Good day
Kindly note that i am still waiting for one of your customer agents to call me.
Kindly note that i am still waiting for one of your customer agents to call me.
DirectAxis's replyOfficial
27 Oct 2022, 14:45Hi Lucile,
We're sorry for the delay and have asked our support team to speed things up.
Team DirectAxis
We're sorry for the delay and have asked our support team to speed things up.
Team DirectAxis
DirectAxis's reply27 Oct 2022, 14:45
Official
Hi Lucile,
We're sorry for the delay and have asked our support team to speed things up.
Team DirectAxis
We're sorry for the delay and have asked our support team to speed things up.
Team DirectAxis
LT
Lucile T's updateReviewer Update
03 Nov 2022, 07:35Good day
Kindy note that to date no one has even bothered to call me.
i mean what pathetic service is this, when we don't want a loan with you guy you don't call. but to offer us a loan you hassle us like the building is on fire
is this the way you do carry your business out?
Kindy note that to date no one has even bothered to call me.
i mean what pathetic service is this, when we don't want a loan with you guy you don't call. but to offer us a loan you hassle us like the building is on fire
is this the way you do carry your business out?
LT
Lucile T's update03 Nov 2022, 07:35
Reviewer Update
Good day
Kindy note that to date no one has even bothered to call me.
i mean what pathetic service is this, when we don't want a loan with you guy you don't call. but to offer us a loan you hassle us like the building is on fire
is this the way you do carry your business out?
Kindy note that to date no one has even bothered to call me.
i mean what pathetic service is this, when we don't want a loan with you guy you don't call. but to offer us a loan you hassle us like the building is on fire
is this the way you do carry your business out?