UNHAPPY CUSTOMER

My loan was approved in November 2023 was requested to pay customer protection insurance of R8 950.01 to a Capitec account of which i paid 30/11/2023 and email the proof of payment and forms t complete and email back. I was then requested to pay R7 610.00 to activate the account and the funds will be transferred into my account. I then advised that I do not have the R7610 to pay.

I then requested to rather cancel the loan application and was emailed a cancellation form to complete and pay R1582.02 cancellation fees to be refunded back the R8950.01.

To date i have not received my refund of R8950.01 and was advised that I must first pay the cancellation fee to get my own money back

Is this of Directaxis does their business.