Unhappy client

I called Direct Axis on *** the first person picked up the phone and hang up, the second person whom I forgot her name kept me on hold for 10:16 advising me that she is transferring me to Noma who deals with Direct Axis as she is won't able to assist because she is doing Sanlam Direct Axis loans, I kept on hold until the called cut I'm not sure if they hanged up or what, please note when we call we using airtime not free minutes please respect us it is unfair to be kept on hold without anyone checking on you if you still available orthe reasons why you are kept on hold for too long