FM
Florence M
1 reviews | Active since May 2019
12 Jan 2021, 10:24
Unhappy client
My loan with Direct axis has been paid up and I have refund due, I've been trying to follow up for a refund and sent through documentation as requested on the 24th of Dec and to date I have not heard anything.
I have made 4 follow up and tried calling to their call centre which transferred me from pillar to post. This is such pathetic service and the worst is the silent treatment I'm receiving
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DirectAxis's replyOfficial
12 Jan 2021, 12:05Hello Florence, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused, we acknowledge your frustration. We care about our customers and work hard to constantly achieve customer satisfaction. We had a look at your account and noticed that it is tagged for retrenchment, we have escalated the matter to our Claims Team so that they can urgently assist you. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply12 Jan 2021, 12:05
Official
Hello Florence, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused, we acknowledge your frustration. We care about our customers and work hard to constantly achieve customer satisfaction. We had a look at your account and noticed that it is tagged for retrenchment, we have escalated the matter to our Claims Team so that they can urgently assist you. We will keep you in the loop until everything is sorted. Team DirectAxis