Unhappy-Bad Covid19 assistance feedback

Item: DirectAxis
Rating: 1
Author: Odele B

Concerning the Covid19 Cash Flow Relief Assistance. I received e-mails AND SMS notifying me that I can apply for assistance. Requesting I mail certain info & docs to ***. Which I have done since 15/04/2020, 7 TIMES. But each time a message comes back to me, "Message was deleted without being read". This is unacceptable. The debit order went off 25/04/2020 as usual. I have had to take a 20% pay cut to keep my job. My husband cannot work at all, so no income there. They keep sending me mails & SMS saying they can help, but just delete my application. I tried to call, ***/ 3404 and *** and ***, but each time I have been put on hold. On the 24/4/20 I spent 1and a half hours holding on. Till my airtime was all used up.

Helpful (0)

Replies (1)

DirectAxis's replyOfficial

06 May 2020, 16:32

Hello Odele, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis

DirectAxis's reply06 May 2020, 16:32

Official