BT
Boitumelo T
1 reviews | Active since Dec 2017
02 Feb 2021, 01:15
Unfair Treatment
Unfair and unacceptable treatment from them. Phoning the wrong person, everything is a mess.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
02 Feb 2021, 08:29Hello Boitumelo, Thanks for reaching out to us. Please accept our humble apologies for the poor service you have received from us, we understand your frustration. We care about our customers and our top priority is to provide them with great service. We have escalated your query to our Collections Team Leaders so that they can urgently assist you. Team DirectAxis
DirectAxis's reply02 Feb 2021, 08:29
Official
Hello Boitumelo, Thanks for reaching out to us. Please accept our humble apologies for the poor service you have received from us, we understand your frustration. We care about our customers and our top priority is to provide them with great service. We have escalated your query to our Collections Team Leaders so that they can urgently assist you. Team DirectAxis
BT
Boitumelo T's updateReviewer Update
03 Feb 2021, 18:56direct axis is a disaster. The service is poor. Someone called me on Tuesday Morning, I was just repeating myself going round the circle, I asked the lady to call me back at 16:00. She called at 16:30, never apologized for being late, she just mentioned that she has network problem, I assume that was the way of apologizing. She didn’t have answers, changing stories from the morning story to the late I. The afternoon story. Not prepared at all. She the. Said to me she will call me Wednesday meaning today at the same time. It’s now 18:50, no msg to apologize or even a courtesy email. Nothing!!!
Can’t Believe this can take so long to be resolved. I mean Really!!!!
Very disappointing!!! ????
Can’t Believe this can take so long to be resolved. I mean Really!!!!
Very disappointing!!! ????
BT
Boitumelo T's update03 Feb 2021, 18:56
Reviewer Update
direct axis is a disaster. The service is poor. Someone called me on Tuesday Morning, I was just repeating myself going round the circle, I asked the lady to call me back at 16:00. She called at 16:30, never apologized for being late, she just mentioned that she has network problem, I assume that was the way of apologizing. She didn’t have answers, changing stories from the morning story to the late I. The afternoon story. Not prepared at all. She the. Said to me she will call me Wednesday meaning today at the same time. It’s now 18:50, no msg to apologize or even a courtesy email. Nothing!!!
Can’t Believe this can take so long to be resolved. I mean Really!!!!
Very disappointing!!! ????
Can’t Believe this can take so long to be resolved. I mean Really!!!!
Very disappointing!!! ????
DirectAxis's replyOfficial
04 Feb 2021, 08:00Hello Boitumelo, Thanks for reaching out to us. We are sorry to hear you feel that way and apologise once again for the inconvenience that was caused. We have re-escalated your query to our Management Team so that they can urgently contact you. Team DirectAxis
DirectAxis's reply04 Feb 2021, 08:00
Official
Hello Boitumelo, Thanks for reaching out to us. We are sorry to hear you feel that way and apologise once again for the inconvenience that was caused. We have re-escalated your query to our Management Team so that they can urgently contact you. Team DirectAxis