LZ
Liroy Z
1 reviews | Active since Jul 2021
20 Oct 2021, 18:43
Unfair Procedures
I am so upset! Furious!
I have always received good service from DirectAxis, but unfortunately not this time.
I app**** for a loan, got pre-approved. A consultant phoned me and went through the normal with me. Yet again pre-aproved. Got phoned again to do the final details. Emailed my proof of income, got an sms to complete my contract online, completed my Debi-check and received the following sms:
Goeie nuus! Noudat u DirectAxis leningsaansoek voltooi is, sal u geld uitbetaal word en in u bankrekening beskikbaar gestel word FRB Ltd NCRCP20
Not long after i received this sms:
Were pleased to let you know that your DirectAxis loan has been paid out. This is simply a reminder that the last debit order on your previous loan is due to run shortly. Kind regards - DirectAxis
The following day i receive this sms:
Hello, thank you for your information. We're unable to continue your DirectAxis loan application as it doesn't meet our loan criteria. FRB Ltd NCRCP20
I was so confused and very much mad at this point. I emailed by would only get a response in 24-48hrs, So i phoned the call centre and the lady just informed me that i was declined. I explained what happened and she said that all she can tell me is what she can see and hung up the phone as i tried to get more information as im am still not sure what, or why this happened.
I hope i get some type of answer from this. I do not find this unfortunate event fair as it has caused me much confusion as i have started planning after i was approved for the loan.
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
21 Oct 2021, 09:15Hello Liroy, Thank you for reaching out to us. Please accept our apologies for the unpleasant experience caused during your application. We’d like to assist and change your opinion of us. We have escalated the matter to our Customer Relationship Management Support Team. We’ll keep you posted every step of the way. Team DirectAxis
Best regards,
DirectAxis's reply21 Oct 2021, 09:15
Official
Hello Liroy, Thank you for reaching out to us. Please accept our apologies for the unpleasant experience caused during your application. We’d like to assist and change your opinion of us. We have escalated the matter to our Customer Relationship Management Support Team. We’ll keep you posted every step of the way. Team DirectAxis
Best regards,
LZ
Liroy Z's updateReviewer Update
25 Oct 2021, 16:01NO call, NO email, NO communication from DirectAxis what so ever. This whole process has been one giant inconvenience. Still not sure whats going on?
Is this how you keep your clients poster every step of the way??!
Is this how you keep your clients poster every step of the way??!
LZ
Liroy Z's update25 Oct 2021, 16:01
Reviewer Update
NO call, NO email, NO communication from DirectAxis what so ever. This whole process has been one giant inconvenience. Still not sure whats going on?
Is this how you keep your clients poster every step of the way??!
Is this how you keep your clients poster every step of the way??!
DirectAxis's replyOfficial
26 Oct 2021, 15:41Hello Liroy ,
Thanks for reaching out to us.
Please accept our apologies for the lack of communication.
We have escalated your feedback to our Customer Relationship Management Support Team.
Thank you for your patience and understanding.
Team DirectAxis
Thanks for reaching out to us.
Please accept our apologies for the lack of communication.
We have escalated your feedback to our Customer Relationship Management Support Team.
Thank you for your patience and understanding.
Team DirectAxis
Best regards,
DirectAxis's reply26 Oct 2021, 15:41
Official
Hello Liroy ,
Thanks for reaching out to us.
Please accept our apologies for the lack of communication.
We have escalated your feedback to our Customer Relationship Management Support Team.
Thank you for your patience and understanding.
Team DirectAxis
Thanks for reaching out to us.
Please accept our apologies for the lack of communication.
We have escalated your feedback to our Customer Relationship Management Support Team.
Thank you for your patience and understanding.
Team DirectAxis
Best regards,
LZ
Liroy Z's updateReviewer Update
20 Nov 2021, 22:16Just so you know... still no communication from your company. Left me hanging with false hopes.
LZ
Liroy Z's update20 Nov 2021, 22:16
Reviewer Update
Just so you know... still no communication from your company. Left me hanging with false hopes.
DirectAxis's replyOfficial
22 Nov 2021, 16:43Hello Liroy,
Thank you for your patience.
We have received that our IT team is done with your profile. Our underwriters need to get hold of you.
Please let us know when would be the best time for us to call you.
Thank you.
Team DirectAxis
Thank you for your patience.
We have received that our IT team is done with your profile. Our underwriters need to get hold of you.
Please let us know when would be the best time for us to call you.
Thank you.
Team DirectAxis
Best regards,
DirectAxis's reply22 Nov 2021, 16:43
Official
Hello Liroy,
Thank you for your patience.
We have received that our IT team is done with your profile. Our underwriters need to get hold of you.
Please let us know when would be the best time for us to call you.
Thank you.
Team DirectAxis
Thank you for your patience.
We have received that our IT team is done with your profile. Our underwriters need to get hold of you.
Please let us know when would be the best time for us to call you.
Thank you.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
23 Nov 2021, 12:17Hello Liroy,
We're having difficulty getting in touch with you.
Please let us know when would be the best time for us to call you.
Thank you.
We're having difficulty getting in touch with you.
Please let us know when would be the best time for us to call you.
Thank you.
Best regards,
DirectAxis's reply23 Nov 2021, 12:17
Official
Hello Liroy,
We're having difficulty getting in touch with you.
Please let us know when would be the best time for us to call you.
Thank you.
We're having difficulty getting in touch with you.
Please let us know when would be the best time for us to call you.
Thank you.
Best regards,