Unfair business practices

On 12 August 2015, out of my own initiative I called the Cape Town office to check on the status of my account and also to enquire about the settlement amount. The Consultant who attended to my call was not helpful at all, she was impatient and not polite. Basically, the service was appalling. To my dismay, this morning I received an email from Blake and Associates who are acting on their behalf to urgently contact them which I believe is not necessary. At the end of October 2015, I'll be making my final payment on the loan. Obviously the lawyers fees will increase my outstanding balance of R3 758.32. I did not want to believe all the stories I heard and read about this company but after this, I guess I have no choice in not believing everything.