Unexplained extra amounts debited from account each month. No response on queries.
They debit unexplained extra amounts from your account, and when you try to query the matter, there is no response on calls, emails or any form of communication. They do apparently have the time to reply on Facebook with useless responses claiming they will contact you. I will be taking this matter further if I do not get this matter resolved within the week.
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DirectAxis's replyOfficial
04 May 2020, 13:43 Hello Wannie We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and we will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply04 May 2020, 13:43
Official
Hello Wannie We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and we will be in touch with you as soon as we've gathered more information. Team DirectAxis