*********, empty promises and lack of service

On Friday i concluded a new contract with you replacing my old contract. I was told that once my bank statements were received the money would be paid in. It is now over 48 hours and i had to call you to find out what is going on AGAIN! only to be told they need my proof of residence too (Your automated mail says if you require any other documents you will CALL me)

Now my debit order for the old contract has gone off! your agents have the stupidty to tell me that the new contract would have been worked out on the old amount LESS the debit order due this month! I have never heard such BS in all my life. I want my MONEY BACK!

I tried speaking to a Customer Care manager and SURPRISE, "they are all in a meeting". If i had R1 for every time i've heard your agents say that i wouldnt need the loan! I find your customer service shocking! Siyabuya K cut me off while i was talking to him/her and simply transferred me back to documents department. UNACCEPTABLE!!! if you can't speak to an angry customer you shouldn't be a customer care consultant! I want this sorted or i take my business ro RCS!