SN
Simphiwe N
1 reviews | Active since Sept 2017
07 Oct 2019, 10:23
Underhanded. Non-Existant Service
I called DirectAxis to request a settlement balance on the 6th of September and was transferred 3x times until I finally received an amount which was incorrect and now my account is sitting on a credit balance. I have been sending emails for the past 3 weeks and never get any response and I'm immediately dropped or transferred to a non-attended extension whenever I call
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DirectAxis's replyOfficial
07 Oct 2019, 11:04Hello, thank you for letting us know. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,
DirectAxis's reply07 Oct 2019, 11:04
Official
Hello, thank you for letting us know. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,