KG
Kimone G
1 reviews | Active since May 2020
19 May 2020, 11:33
uncontactable
I asked you guys to contact me back 2 weeks ago as I have been struggling to get a hold of you. I have tried calling so many times with no success. PLEASE PLEASE can someone help me. You said someone would get back to me and its been 2 weeks and I havent heard anything from you guys.
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DirectAxis's replyOfficial
19 May 2020, 12:50Hello Kimone We have received your review Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We have arranged for a consultant to call you soonest. Team DirectAxis
DirectAxis's reply19 May 2020, 12:50
Official
Hello Kimone We have received your review Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We have arranged for a consultant to call you soonest. Team DirectAxis