AE
Alistair E
1 reviews | Active since Jan 2019
02 Jun 2021, 10:38
Unauthorized Debits
Non existent Customer support, Absolutely useless contacting on phone or email if you have a problem, they just hang up and don't reply emails. They continue to debit my account with unauthorized debits. Have handed over all email correspondence to lawyer to take legal action. I will forward up date a case progresses.
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DirectAxis's replyOfficial
02 Jun 2021, 12:53Hello Alistair, Thank you for reaching out to us. Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, we’d be happy to assist. You are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team to speed up the process. Team DirectAxis
DirectAxis's reply02 Jun 2021, 12:53
Official
Hello Alistair, Thank you for reaching out to us. Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, we’d be happy to assist. You are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team to speed up the process. Team DirectAxis