1 reviews | Active since May 2017

30 Jan 2022, 19:16

Unauthorized debits

Good day

Once again, where companies are doing with consumers what they want do

A debit order of R 613 went off my bank again to be paid for my laon, which normally is the 25th of each month Please note I never gave you any any any authorization to do that

The money in my account was there for some other needs, now I must suffer

I tried calling and your staff was not been able to help, and I had to hold on for several minutes

Question is who is going to pay the bank charges, and my telephone calls, and obviously there will be unpaid dbit order fees o my other account

Bottom line I want my money back in my account plus my phone calls

YOU QUICK FOR CHARGES WHEN THERE IS NO PAYMENT EMAILS JAS BEEN SENT TO MR ROBERY GWERENGE THE CEO BUT HE SHOWS NO CAREOF HIS CUSTOMERS

0
Replies (1)
DirectAxis
DirectAxis's reply31 Jan 2022, 10:33
Official
Hello Jacky,  Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund. We'll look into this immediately and will be in touch with you as soon as we've gathered more information.  Team DirectAxis