DS
Daniel S
1 reviews | Active since Feb 2019
15 Dec 2020, 07:49
Unauthorized debit order
How can they just deduct a debit order 10 days before the due date, I'm a pensioner and nerd the money to get to Christmas now I have no money in my bank acount, Directaxis is worse then the ANC Goverment they just ***** everything
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Replies (2)
DirectAxis's replyOfficial
15 Dec 2020, 08:27Hello Daniel, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience this may have caused, we understand your frustration. We have escalated your query as of high importance to our Collections Team so that they can look into the matter and refund your account. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply15 Dec 2020, 08:27
Official
Hello Daniel, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience this may have caused, we understand your frustration. We have escalated your query as of high importance to our Collections Team so that they can look into the matter and refund your account. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's replyOfficial
15 Dec 2020, 11:26Hello Daniel, We have received confirmation from our Collections Team that your refund has been logged and the turnaround time is 24 hours. Please confirm receipt when you receive it. Team DirectAxis
DirectAxis's reply15 Dec 2020, 11:26
Official
Hello Daniel, We have received confirmation from our Collections Team that your refund has been logged and the turnaround time is 24 hours. Please confirm receipt when you receive it. Team DirectAxis