TN
Tsholofelo N

1 reviews | Active since Oct 2013

18 Sept 2018, 12:10

Unauthorised marketing even when opting out!!!

I have optout numerous times from your message/calls and letters, and you keep sending me! I have asked many times to be removed from your data base, because I DO NOT want to be contacted NEITHER do I want a loan! This will be the last attempt to ask that you remove me from your data base. Your opt out or call centre people clearly don't do so when requested to do so. Can I please not receive any form of communication from you guys , in all forms!!!!

0
Replies (3)
DirectAxis
DirectAxis's reply18 Sept 2018, 12:44
Official

Hello, thank you for letting us know. We understand your frustration and will make sure that you will no longer receive promotions from us. Our scheduling process may cause you to receive one or two more letters in the post, but if you do get these, they'll be the very last. Emails and SMSs will stop from next week. We're sorry to see you go, but if you require our services in future, please keep us in mind. Team DirectAxis

TN
Tsholofelo N's update18 Sept 2018, 13:07
Reviewer Update
Listen, its been months of receiving this copy and paste response from you guys!! be warned that I will escalate this further if I ever receive one more SMS/Letter or even email from you guys!!
DirectAxis
DirectAxis's reply03 Oct 2018, 15:51
Official

Hello, we've made sure that you won't receive any future promotions, however due to our scheduling process, you may receive one or two more letters in the post, but these will be the very last. Emails and SMSs will stop from next week. We’re sorry to see you go – if you do require our services in future, keep us in mind.