BG
Belinda G
1 reviews | Active since Feb 2017
08 Jan 2018, 12:40
Unauthorised funds retrieved
I have been in a dispute with Direct Axis for the last 6 days.
They have double debited my account and I can't get my money back, I have been in touch with me and Patricia Mooin, Customer Relationship Management Team Assured me that she was on top of it and was going to be sorted, well Patricia is not responding calls or e-mails.
A week of utter despair to get what is mine back because of their mistake.
Regards, Belinda
Helpful (0)
Replies (7)0
Replies (7)
DirectAxis's replyOfficial
08 Jan 2018, 13:03Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply08 Jan 2018, 13:03
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
08 Jan 2018, 13:21Hello Ms Garcia. Patricia is not in the office today, she will be back tomorrow.
Best regards,
DirectAxis's reply08 Jan 2018, 13:21
Official
Hello Ms Garcia. Patricia is not in the office today, she will be back tomorrow.
Best regards,
BG
Belinda G's updateReviewer Update
08 Jan 2018, 15:44This is not an acceptable excuse, surely somebody else can take care of the problem.
If that is not possible I hope she can send me proof of reimbur*****t tomorrow morning
Regards,
Belinda
BG
Belinda G's update08 Jan 2018, 15:44
Reviewer Update
This is not an acceptable excuse, surely somebody else can take care of the problem.
If that is not possible I hope she can send me proof of reimbur*****t tomorrow morning
Regards,
Belinda
DirectAxis's replyOfficial
10 Jan 2018, 08:18We are able to confirm that a member form our Customer Relationship Management sent you an email confirming the status of your refund.
Best regards,
DirectAxis's reply10 Jan 2018, 08:18
Official
We are able to confirm that a member form our Customer Relationship Management sent you an email confirming the status of your refund.
Best regards,
DirectAxis's replyOfficial
11 Jan 2018, 13:52Hello, we are able to confirm that the funds are paid back into your account.
Best regards,
DirectAxis's reply11 Jan 2018, 13:52
Official
Hello, we are able to confirm that the funds are paid back into your account.
Best regards,
BG
Belinda G's updateReviewer Update
11 Jan 2018, 15:58Thank you have received the funds
BG
Belinda G's update11 Jan 2018, 15:58
Reviewer Update
Thank you have received the funds
DirectAxis's replyOfficial
12 Jan 2018, 08:43Great! you are welcome.
Best regards,
DirectAxis's reply12 Jan 2018, 08:43
Official
Great! you are welcome.
Best regards,