BG
Belinda G

1 reviews | Active since Feb 2017

05 Jan 2018, 09:51

Unauthorised debiting of my account by double the amounts agreed

It was never good from day one, in fact it was terrible. Their call center agents don't know anything, can't answer anything, let you hanging on phone for ever to come back with no answer etc. Now they have debited my account twice for the same month, when the agreed amount was already paid. I reversed with my bank and now they have debited my account again with a different amount so that it would go through. I phoned endless times to no avail, can't talk to anybody and they refuse to communicate with me in writing or my landlline. I've never seen anything so badly handled and with such an abuse in my life. Regards, Belinda

0
Replies (9)
DirectAxis
DirectAxis's reply05 Jan 2018, 10:17
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

BG
Belinda G's update05 Jan 2018, 10:55
Reviewer Update
There is nothing to review, all you have to do is read my very short mails, answer to them and stop *****ing mo money with unauthorised debits into my account. That is *****ing, ******* and immoral.
DirectAxis
DirectAxis's reply05 Jan 2018, 11:45
Official

This is your first debit order payment therefore it is compulsory that it should debited from your bank account on your salary date as per our agreement.

BG
Belinda G's update05 Jan 2018, 12:10
Reviewer Update
Please communicate with me privately. 1.-If you can answer me here, you surely can also answer my mails. 2.- I paid as per your mail from Dec. 12 into your bank account on January 3 3.- You then went and debited my account on January 4th 4.- You have debited my account today with a different amount of the one agreed 5.- What else are you going to do that you are not supposed allowed to............. that is *******........ 6.- Now can your return the money you have inappropriately taken immediately? 7.- Will you communicate with me through normal channels? meaning direct e-mails with me? Or is it only your *****ed reputation that you are intending to save here? Regards,
BG
Belinda G's update05 Jan 2018, 12:59
Reviewer Update
1.- The amount of R 1.765.96 was paid by EFT as per your mail of Dec. 12 to me requesting payment of this amount into your FNB account, hence I paid as requested. 2.- Then I let you know yesterday morning about that as I received an sms saying you were going to debit my account again. 3.- Then you went ahead and debited my account on the 4th not the 5th for an amount of R 1.764.00 which was not the one agreed and told by you I was going to pay. I had that amount reversed and today you go and debit my account AGAIN..... for R 1.836.36 4.- 3 debit orders in 3 days for 3 different amounts........ HOW on earth do you work 5.- The amount that I was told telephonic ally and in my contract is R 1.767.96 6.- WHY do you keep changing your amounts??? why do you take out of my accounts unauthorised amounts??? 7.- I will report this matter to the relevant authorities, in the meantime I want my money back in my account TODAY, last taken unauthorised amount of R 1.836.36 8.- And while we are at it what prorated amount is that, when for the duration of the loan repayment the amount is fixed and doesn't alter under any circumstance as per your contract. 9.- Last I have sent this same conversation to your mail ********** as requested. Herewith copy of the mail sent you you yesterday early in the morning: TO WHOM IT MAY CONCERN As requested in your latter to me I did an EFT to your FNB account on January 3rd, for my first instalment. Consequently I received an sms stating that a debit order would go out, I've phoned and spent 25 minutes on the phone listening to music and no one talking to me. I have stopped the debit order with my bank and will do EFT payments monthly before the 5th of every month as requested by you. Attached proof of payment: Payment list Select Payment date My statement description (DR) Beneficiary statement description (CR) Payment reference number Payment notification Payment notification details Amount 04/01/2018 Direct Axis loan ********** 0002 MB Tapia Garcia ********** 4/NEDBANK/ ********** ********** 5547 1,767.96 If you need to contact me do it by mail please, my cell phone doesn't allow your calls. Sincerely
BG
Belinda G's update05 Jan 2018, 13:37
Reviewer Update
Don't send me automated messages from ********** saying that you will revert back to me. I'm a human and expect to deal with other humans with the ability to make decisions and take action. Should I not be reimbursed of the last amount *******y taken out from my account by you immediately and with proof of payment sent to me, I shall report you to the National Credit Bureau, in the hope they can take care of this matter more seriously and efficiently than you. Regards,
BG
Belinda G's update05 Jan 2018, 15:06
Reviewer Update
Yes thank you I spoke to Patricia
DirectAxis
DirectAxis's reply05 Jan 2018, 15:29
Official

You are welcome.

DirectAxis
DirectAxis's reply12 Jan 2018, 10:16
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis