1 reviews | Active since Feb 2017
Unauthorised debiting of my account by double the amounts agreed
It was never good from day one, in fact it was terrible. Their call center agents don't know anything, can't answer anything, let you hanging on phone for ever to come back with no answer etc. Now they have debited my account twice for the same month, when the agreed amount was already paid. I reversed with my bank and now they have debited my account again with a different amount so that it would go through. I phoned endless times to no avail, can't talk to anybody and they refuse to communicate with me in writing or my landlline. I've never seen anything so badly handled and with such an abuse in my life. Regards, Belinda
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
This is your first debit order payment therefore it is compulsory that it should debited from your bank account on your salary date as per our agreement.
This is your first debit order payment therefore it is compulsory that it should debited from your bank account on your salary date as per our agreement.
You are welcome.
You are welcome.
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
