LM
Lizelle M
1 reviews | Active since Oct 2009
01 Sept 2016, 13:16
Unauthorised debit orders
<p>My second complaint - I thought this was taken care of already.</p> <p>I have paid my loan and cancelled insurance policy. I am still being debited and demand a reimbur*****t.</p>
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
01 Sept 2016, 14:05Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply01 Sept 2016, 14:05
Official
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
20 Sept 2016, 16:15Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Best regards,
DirectAxis's reply20 Sept 2016, 16:15
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Best regards,