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ME G

1 reviews | Active since Mar 2014

03 Feb 2021, 00:31

Unauthorised debit order

I have been paying my loan with DirectAxis via direct transfer for the past 3 years now. It is linked on my FNB online profile. I had 1 and a half instalments at end of December 2020 on my up to date loan. So I went and paid 26Jan21 by direct transfer my full instalment (that was only due 2Feb21) and extra so that at the end of February my half payment and last instalment is even less. So what does DirectAxis do they debit my full installment off my account, I haven't had a debit order in 3 years gone off my account as I opted to pay them via EFT (Knowing from past experience they debit as they please) so I sent collections department a stink email this morning and got a reply email with a letter back dated from 1Feb21 sent to me on 2Feb21 at 22h00 at night saying I authorised a debit order on 1Feb21,I have done no such thing I did not speak to anyone or in writing given concent for a debit order yesterday 1Feb21 to no one and why would I at the ass end off my loan being repaid agree to a debit order? If I had known there was a debit order that was going to off all of a sudden, why did I transfer the instalment in the first place? Come on! Now what they dont understand or give a damn about is they took money that was meant for my rent due tomorrow 3Feb21 and because of them taking a unauthorised debit off of my bank account I am going to be short om my rent due tomorrow.

Shame on you DirectAxis for trying to cover your ways with a back dated letter of 1Feb21 saying I gave consent, for the debit order sent a day later on 2Feb21 at 10pm at night. I want the proof where I gave concent.

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Replies (5)
DirectAxis
DirectAxis's reply03 Feb 2021, 09:06
Official
Hello ME G,  Thanks for reaching out to us.  We apologise for the inconvenience and difficulties you’ve been experiencing, we understand your frustration.  We care about our customers and strive to achieve customer satisfaction.  We have escalated your feedback to our Collections Management Team so that they can look into the matter and urgently assist you.  We will let you know as soon as everything has been taken care of.  Team DirectAxis 
MG
ME G's update05 Feb 2021, 11:18
Reviewer Update
Its Friday and I still don't really know what action is going to be taken?. It does not seem to bother Direct Axis much that a manual debit order was loaded by someone, to go off my bank account without my concent or knowledge, or the fact that they owe me money. Can I also charge interest for money owed to me? Because they don't flinch to charge the borrower late interest fees? So thank you Direct Axis for ruining my finances for the month of February I will probably have to eat paper, grass and bark for this month like a animal and walk to work, because you dipped your fingers in to my personal bank account without my knowledge or concent.
DirectAxis
DirectAxis's reply05 Feb 2021, 12:29
Official
Hello ME G, 

Thanks for reaching out to us. 

We apologise for the delay in  getting your query resolved, we have re-escalated your feedback to our Collections Management Team and will ensure the matter is highly prioritised. 

Team DirectAxis 
MG
ME G's update09 Feb 2021, 01:51
Reviewer Update
I was contacted Friday when they did n "refund" kamma, its Tuesday 09/02/2021 Aparently a refund was done on Friday because they had to put it through for "authorisation" couldn't wait for the department who without my knowledge took a debit order off my account without my knowledge or concent loaded a debit order in the first place, on my account ....hang on its Tuesday still no payment whats new? And I sent a email earlier today nothing AGAIN came of it DIRECTAXIS!! So sick of this! Your person that phones me is a lier just as the rest of you. I will have to go to the ombudsman now it seems because I look like I am uneducated fool julle het n ding wat komy ,I still have no recourses of food or petrol to get to work to earn money! Its been a week since i Qieried!
DirectAxis
DirectAxis's reply09 Feb 2021, 15:22
Official
Hello Me G,  Thanks for reaching out to us.  We apologise for the delay in getting your query resolved. You will be pleased to know that your refund has been logged on the 08/02/2021 but is currently pending for payout authorisation.  We will let you know as soon as the money has been paid into your bank account.  Team DirectAxis