Unauthorised Debit order

During January and February 2015 I notice on my personal banking statement that a debit order authorise by Direct axis has gone of from my Capitec bank account. I then phone direct Axis call centre and request them to explain to me on whom gave direct axis permission to submit a debit order on my private bank account at capitec bank. I provide the call centre my banking details and id number to see if I am appearing on the system They could not find any of my personnel details on the system.<br> Question. What security measures have been put in place by Direct Axis in that every Tom **** and Harry can provide details of other citizens to create ********** debit order.<br> On four occasions I spoke to different people at the call centre without them telling me how did this **** happened.<br> I think that it is time to go public with this because Direct axis cannot give me answers.<br> I was told that ***** department will contact me with no response back.