CV
Chantal V
1 reviews | Active since Jun 2017
28 Feb 2019, 11:13
UNAUTHORISED DEBIT ORDER
I have called people to ask you to stop debiting my cheque account. I do not have a loan account with DirectAxis. I have provided you with the loan acc ref number as per my bank statement. You, however, cannot assist me. Why is that? Because I am not the loan account holder! What utter *******.
I was told that I need to inform the loan account holder that he should contact you. You have the audacity to tell me to do your job?
1. He owes DirectAxis the money, not me 2. You are ********ly debiting my bank account as you are not authorised to do so by me 3. I am not his debt counselor, so it is not my responsibility to tell him to contact you 4. You are costing me time and money as I have to constantly have the debit order reversed 5. I am not here to do your job for you: contact him yourselves to get your money. Alternatively, take him to court
Now, again: STOP DEBITING MY BANK ACCOUNT. I do not care that you are part of FirstRand and that I bank with FNB. This does not give you cart blanche where my money is concerned.
If you persist, I will take it up with the relevant Ombud.
Helpful (0)
Replies (12)0
Replies (12)
DirectAxis's replyOfficial
28 Feb 2019, 12:14Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply28 Feb 2019, 12:14
Official
Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
CV
Chantal V's updateReviewer Update
28 Feb 2019, 15:27I received a voice message, but it was so badly distorted that I could not make sense of it at all.
CV
Chantal V's update28 Feb 2019, 15:27
Reviewer Update
I received a voice message, but it was so badly distorted that I could not make sense of it at all.
DirectAxis's replyOfficial
28 Feb 2019, 16:05We've tried to get in touch with you. Please let us know when would be the best time to call you.
Best regards,
DirectAxis's reply28 Feb 2019, 16:05
Official
We've tried to get in touch with you. Please let us know when would be the best time to call you.
Best regards,
CV
Chantal V's updateReviewer Update
28 Feb 2019, 16:53Anytime between 12:00 and 13:00 tomorrow
CV
Chantal V's update28 Feb 2019, 16:53
Reviewer Update
Anytime between 12:00 and 13:00 tomorrow
DirectAxis's replyOfficial
01 Mar 2019, 11:08All right. We'll arrange for a consultant to call you again.
Best regards,
DirectAxis's reply01 Mar 2019, 11:08
Official
All right. We'll arrange for a consultant to call you again.
Best regards,
DirectAxis's replyOfficial
06 Mar 2019, 16:23Please contact Juan on *** as he is assisting with this query.
Best regards,
DirectAxis's reply06 Mar 2019, 16:23
Official
Please contact Juan on *** as he is assisting with this query.
Best regards,
CV
Chantal V's updateReviewer Update
07 Mar 2019, 10:41I am confused as to why I need to contact you, but even so I did call the number and got through to a call centre. Again, everything at MY cost and this for an account that does not belong to me. He is not available. You may arrange for him to call me on my alternative number: *** or during office hours on ***
CV
Chantal V's update07 Mar 2019, 10:41
Reviewer Update
I am confused as to why I need to contact you, but even so I did call the number and got through to a call centre. Again, everything at MY cost and this for an account that does not belong to me. He is not available. You may arrange for him to call me on my alternative number: *** or during office hours on ***
DirectAxis's replyOfficial
07 Mar 2019, 11:46We apologise for the delay, Juan will be in touch shortly.
Best regards,
DirectAxis's reply07 Mar 2019, 11:46
Official
We apologise for the delay, Juan will be in touch shortly.
Best regards,
CV
Chantal V's updateReviewer Update
20 Mar 2019, 14:54I am still waiting
CV
Chantal V's update20 Mar 2019, 14:54
Reviewer Update
I am still waiting
CV
Chantal V's updateReviewer Update
20 Mar 2019, 15:04I have requested that debit orders for December, January and February be reversed. I have sent the debit order dispute forms to FNB. I told your client, Mr DGM Versfeld, ID *** in August 2018 to contact you directly and have the debit orders moved across to his new bank account. He opened a new account with FNB in August / September 2018. He refused to have the debit order moved across for his loan with Direct Axis. He had limited access to my account for a while, therefore his debit orders were going off of my account. However, the limited access was revoked by me on 23 August 2018 and I immediately asked him to make the necessary arrangements. He has refused point blank to do this and told me that I could get my bank to cancel the debit orders if I did not want it to go off my account. As mentioned, my attempts to contact Direct Axis in order to get this resolved has given me no joy. You will not assist me as the loan account is not in my name. What am I to do? The monies deducted off my account has been done in contravention of my authority and I would sincerely appreciate it if the debit order reversals can be done.
CV
Chantal V's update20 Mar 2019, 15:04
Reviewer Update
I have requested that debit orders for December, January and February be reversed. I have sent the debit order dispute forms to FNB. I told your client, Mr DGM Versfeld, ID *** in August 2018 to contact you directly and have the debit orders moved across to his new bank account. He opened a new account with FNB in August / September 2018. He refused to have the debit order moved across for his loan with Direct Axis. He had limited access to my account for a while, therefore his debit orders were going off of my account. However, the limited access was revoked by me on 23 August 2018 and I immediately asked him to make the necessary arrangements. He has refused point blank to do this and told me that I could get my bank to cancel the debit orders if I did not want it to go off my account. As mentioned, my attempts to contact Direct Axis in order to get this resolved has given me no joy. You will not assist me as the loan account is not in my name. What am I to do? The monies deducted off my account has been done in contravention of my authority and I would sincerely appreciate it if the debit order reversals can be done.
CV
Chantal V's updateReviewer Update
20 Mar 2019, 15:17I called today, 20/03/2019 at 15:11. Juan is once again not available/in the office. I spoke to a consultant by the name of Kelly. ZERO MANNERS. Absolutely disgusting. She gave me no chance to explain what I was calling about.
CV
Chantal V's update20 Mar 2019, 15:17
Reviewer Update
I called today, 20/03/2019 at 15:11. Juan is once again not available/in the office. I spoke to a consultant by the name of Kelly. ZERO MANNERS. Absolutely disgusting. She gave me no chance to explain what I was calling about.
DirectAxis's replyOfficial
22 Mar 2019, 11:34 Hello, apologies, this isn't the experience we aim to provide. We've arranged for a consultant to call you.
Best regards,
DirectAxis's reply22 Mar 2019, 11:34
Official
Hello, apologies, this isn't the experience we aim to provide. We've arranged for a consultant to call you.
Best regards,