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Andy D
1 reviews | Active since Aug 2021
04 Aug 2021, 12:00
Unauthorised Debit of Funds
Settled my account with DirectAxis but debit orders continued to be deducted from my account. Emails, phone calls are a waste of time as no one either answers or is able to assist. Have referred the case to the Credit Ombudsman, next it will be small claims court.
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DirectAxis's replyOfficial
04 Aug 2021, 14:52Hello Andy, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Customer Care Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply04 Aug 2021, 14:52
Official
Hello Andy, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Customer Care Team and a consultant will be in contact with you. Team DirectAxis