DS
Dikeledi S
1 reviews | Active since Jun 2018
15 Sept 2023, 09:33
Unauthorised debit MBD collection Agents for DirectAxies
Their service is very poor, they referred by account to MBD. MDB has been handling my account, the agreed debit order date is the 20th of each month. to my surprise this morning they deducted money in my account, the 20th is only on Wednesday, tracking should be from Tuesday not today. my pay date is not the 15th. speaking to the consultants I was told since other people get paid on the 15 they start tracking from the 15, what nonsense is that. I have never skipped payment. This is is unacceptable
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DirectAxis's replyOfficial
15 Sept 2023, 10:03Hello Dikeledi
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
DirectAxis's reply15 Sept 2023, 10:03
Official
Hello Dikeledi
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis