NP
Nancy P
1 reviews | Active since Mar 2017
08 May 2017, 15:30
unauthorised debit
<p>I am writing the second review with regards to Direct Axis. I want my money back.</p>
Helpful (0)
Replies (7)0
Replies (7)
DirectAxis's replyOfficial
08 May 2017, 15:45Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply08 May 2017, 15:45
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
NP
Nancy P's updateReviewer Update
10 May 2017, 10:29I am still awaiting a call. I really need my money. This is so unfair. I now do not have groceries and cannot feeed my child!
NP
Nancy P's update10 May 2017, 10:29
Reviewer Update
I am still awaiting a call. I really need my money. This is so unfair. I now do not have groceries and cannot feeed my child!
DirectAxis's replyOfficial
10 May 2017, 12:33Hello, thank you for the feedback. We will revert back to you. Team DirectAxis
Best regards,
DirectAxis's reply10 May 2017, 12:33
Official
Hello, thank you for the feedback. We will revert back to you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
12 May 2017, 10:53We are able to confirm your refund is being processed and should be available in the next 24 - 48 hours.
Best regards,
DirectAxis's reply12 May 2017, 10:53
Official
We are able to confirm your refund is being processed and should be available in the next 24 - 48 hours.
Best regards,
NP
Nancy P's updateReviewer Update
15 May 2017, 15:23Good Day
the refund has not reflected on my account as yet.
NP
Nancy P's update15 May 2017, 15:23
Reviewer Update
Good Day
the refund has not reflected on my account as yet.
DirectAxis's replyOfficial
15 May 2017, 15:44Hello. Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply15 May 2017, 15:44
Official
Hello. Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
19 May 2017, 11:31Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,
DirectAxis's reply19 May 2017, 11:31
Official
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,