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shivani M
1 reviews | Active since Jun 2013
15 Dec 2020, 09:13
UNAUTHORISED DEBIT
No warning sms , no call no permission direct axis debits me on the morning of the 15th December 2020. I sent in 2 emails and spent 9 minutes holding no response.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
15 Dec 2020, 10:45Hello Shivani, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience this may have caused, we acknowledge your frustration. Our Collections Team is working on refunding all customers that have been affected. We have escalated the matter to our Collections Team so that they can refund your account as soon as possible. Team DirectAxis
DirectAxis's reply15 Dec 2020, 10:45
Official
Hello Shivani, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience this may have caused, we acknowledge your frustration. Our Collections Team is working on refunding all customers that have been affected. We have escalated the matter to our Collections Team so that they can refund your account as soon as possible. Team DirectAxis
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shivani M's updateReviewer Update
15 Dec 2020, 10:48thanks for the apology however thats not going to fix the problem, i have a planned debit that went as RD this morning, who is going to fix that. I need to make a payment by COB today
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shivani M's update15 Dec 2020, 10:48
Reviewer Update
thanks for the apology however thats not going to fix the problem, i have a planned debit that went as RD this morning, who is going to fix that. I need to make a payment by COB today
DirectAxis's replyOfficial
15 Dec 2020, 15:53Hello Shivani, Thanks for responding to us. We will arrange with our Collections Team to urgently provide you with a courtesy call. Team DirectAxis
DirectAxis's reply15 Dec 2020, 15:53
Official
Hello Shivani, Thanks for responding to us. We will arrange with our Collections Team to urgently provide you with a courtesy call. Team DirectAxis
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shivani M's updateReviewer Update
13 Jan 2021, 13:26Still no call to sort the issue i cant wait to settle this loan, i will never get into any contracts with direct axis again and will advise everyone i know to stay away from them. Appalling service
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shivani M's update13 Jan 2021, 13:26
Reviewer Update
Still no call to sort the issue i cant wait to settle this loan, i will never get into any contracts with direct axis again and will advise everyone i know to stay away from them. Appalling service
DirectAxis's replyOfficial
13 Jan 2021, 14:37Hello Shivani, Thanks for reaching out to us. We apologise for the delay in getting your query resolved. We have re-escalated the matter to our Management Team so that they can assist you. Team DirectAxis
DirectAxis's reply13 Jan 2021, 14:37
Official
Hello Shivani, Thanks for reaching out to us. We apologise for the delay in getting your query resolved. We have re-escalated the matter to our Management Team so that they can assist you. Team DirectAxis