1 reviews | Active since Jul 2011
Unauthorised bank account deductions
Directaxis deducts money un-authorized
JJ M | 04 Jul 2019, 17:20
After deducting my full payment earlier under Wesbank, all of the sudden put of the blue whithout me knowing it without being informed and without my permission or authorization, Direct Axis attempts today 4 July to deduct a full payment off my account, and as there is no money reserved for this unauthorized deduction over R100 bank fees occurred from my bank. I thinknthis is lousy and dishonest and **********. If directaxis is not gping to refund my bank costs AND writtenly apologise for trying to ***** money from my bank account without me knowing aboit it, I AM going to take this further AND openna ***** case at the police. I don't care how many and good lawyers you have, you cannot just take money from someone's bank account without first their consent and permission. I am not afraid of making a case and going to court. Need your answer tomorrow before 12....
DirectAxis's reply:
05 Jul 2019, 08:39
Hello, thank you for letting us know. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Again today two days in a row you try to ***** money from my account. Yes ***** because to try and take money from someone account without permission or authorization is theft. My bank costs for dishonering fees etc is now nearly R500.
You WILL refund me this. Because I NEVER authorised you to takr any money from my account except the normal payment due on 22nd.
A case was opened for theft alternative *****. SAPS MASS no 14/07/2019. Get your lawyers ready. My advocate is very interested in this case. We are in for a battle. Amd social media and newspapers are going to be involved. I want the full bank costs and a written apology before I will consider withdrawal of this case. I asked for abresponse before 11 this morning and nothing. Email me asap with your response before handing over to my advocate
JJ M:
07 Jul 2019, 17:41
I am waiting for the bank costs tonbe refunded. I am in a negative on my bank account because of your unauthorized deductions. I am getting fed up. You cannot just take money from someone's bank accountbwithoit consulting or agreement with the person. Where is my signature or voice recording or ANY prove that I authorized such deductions on the 4th and 5th of July? Where is it? And where's my refund for the unpaid penulty and banknfees for a dishonored debit order?
JJ M:
09 Jul 2019, 09:59
No reply. No feedback. Shows you. Silence is also an answer
All I want it the bank charges paid back for executing a debit order that was not approved
All I want it the bank charges paid back for executing a debit order that was not approved
I will now proceed with steps. As I am sure you cannot take any debit orders without authorization.
Thanks for ignoring me. Peiple please be warned. Stay away from Direct Axis
I will now proceed with steps. As I am sure you cannot take any debit orders without authorization.
Thanks for ignoring me. Peiple please be warned. Stay away from Direct Axis
My phone automatically rejects unknown numbers. But that I already told your facebook contact a week ago. There was one call which I did answer this morning, but I answered and the other side was only silent. They phone and don't speak. Because of this I blocked that number too.
Contact me via email *** or tell me the number you are going to phone from.
Thanks.
My phone automatically rejects unknown numbers. But that I already told your facebook contact a week ago. There was one call which I did answer this morning, but I answered and the other side was only silent. They phone and don't speak. Because of this I blocked that number too.
Contact me via email *** or tell me the number you are going to phone from.
Thanks.
Can a debit order be taken wothout notifying the bank account holder? It is done by direct axis
Can a debit order be taken wothout notifying the bank account holder? It is done by direct axis
DirectAxis's reply:
15 Jul 2019, 12:27
Hello, we're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you. We also corresponded via email.
I got no email as yet. My phone block private and 087 spam numbers automatically. I am available from 10. But I need to know what number you are calling from. But why don't you correspond via emIl and inform me what you are going to do aboit this problem. I want you to answer on here as well so the public can also see if you are allowed to take debit orders out of agreed dates when ever you like without informing the account holder at all. Others also need to know. I won't let this rest until I got an answer and paid back my bank cjarges occurred by your ******* debit order.
DirectAxis's reply:
15 Jul 2019, 12:27
Hello, we're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you. We also corresponded via email.
I got no email as yet. My phone block private and 087 spam numbers automatically. I am available from 10. But I need to know what number you are calling from. But why don't you correspond via emIl and inform me what you are going to do aboit this problem. I want you to answer on here as well so the public can also see if you are allowed to take debit orders out of agreed dates when ever you like without informing the account holder at all. Others also need to know. I won't let this rest until I got an answer and paid back my bank cjarges occurred by your ******* debit order.