ZB
Zama B
1 reviews | Active since Apr 2014
26 Oct 2021, 16:30
Unattended call center lines - very frustrating
Please sort out your call center lines, calls are not being attended after the voice prompt. I urgently need to update my bank details and also arrange for eft payment for this month. Its very frustrating calling and not getting assisted. I'm request for a call-back on this platform, cos honestly there's no where else to raise these frustrations.
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DirectAxis's replyOfficial
27 Oct 2021, 10:05Hello Zama,
Thank you for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get through to our call centre.
We have escalated your matter to our Accounts Department and a consultant will be in contact with you.
Team DirectAxis
Thank you for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get through to our call centre.
We have escalated your matter to our Accounts Department and a consultant will be in contact with you.
Team DirectAxis
DirectAxis's reply27 Oct 2021, 10:05
Official
Hello Zama,
Thank you for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get through to our call centre.
We have escalated your matter to our Accounts Department and a consultant will be in contact with you.
Team DirectAxis
Thank you for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of trying to get through to our call centre.
We have escalated your matter to our Accounts Department and a consultant will be in contact with you.
Team DirectAxis