LM
Luthando M
1 reviews | Active since Aug 2013
06 May 2023, 12:10
Unacceptable Service
I made several payments into my loan account. When I was left with R10k, I tranfered R9k in April. I was left with about R1k. DirectAxis debited the full Instalment of R5400, I fully understand why, but I have made more than 20 calls for a refund. My calls get cut off before I finish and none of the consultants bother to call me back. I'm call the their client service and I'm being sent from pillar to post. I was asked to send proof of payment, which I did. No has phoned me or emailed or sms to say your matter is being processed until I had to call again but still get cut off. I'm so upset with this, I thought I was dealing with professionals but clearly these people do not care.
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DirectAxis's replyOfficial
08 May 2023, 10:10Hello Luthando,
Thanks for getting in touch.
Thank you for the settlement payment.
When requesting to have your account settled, a settlement letter is drafted, once your payment is received, the account automatically goes into a closure process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We have escalated the matter to our Banking Team and will arrange for you to be contacted.
Team DirectAxis
Thanks for getting in touch.
Thank you for the settlement payment.
When requesting to have your account settled, a settlement letter is drafted, once your payment is received, the account automatically goes into a closure process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We have escalated the matter to our Banking Team and will arrange for you to be contacted.
Team DirectAxis
DirectAxis's reply08 May 2023, 10:10
Official
Hello Luthando,
Thanks for getting in touch.
Thank you for the settlement payment.
When requesting to have your account settled, a settlement letter is drafted, once your payment is received, the account automatically goes into a closure process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We have escalated the matter to our Banking Team and will arrange for you to be contacted.
Team DirectAxis
Thanks for getting in touch.
Thank you for the settlement payment.
When requesting to have your account settled, a settlement letter is drafted, once your payment is received, the account automatically goes into a closure process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We have escalated the matter to our Banking Team and will arrange for you to be contacted.
Team DirectAxis