UNACCEPTABLE LACK OF SERVICE (POST TAKING OUT A LOAN)

It took over 1 month for Direct Axis to get back to me on my initial query (I was informed by the consultant she was off sick - there was no out of office notification with all the emails I was sending - where is the level of professionalism) .

After they eventually responded I queried for them to provide me with further detail in order for me to make an informed decision it has now been 5 days and this information has not been provided - NO ONE IS THAT BUSY!

The fact that you cannot speak to anyone in the CRM department is bad client service - you have to leave messages with front line consultants

The fact that I am the client and Direct Axis are the service provider and I am doing all the following up is UNACCEPTABLE CLIENT SERVICE

Direct Axis has no problem in contacting you and offering you loans but once this has been done - there is NO AFTER SALES SERVICE - EXTREMELY FRUSTRATING THAT YOU CANNOT LIAISE WITH ANYONE DIRECTLY IN THE CRM DEPARTMENT - seems all secretive - they are supposed to be a SERVICE PROVIDER - might as well change their name to PROVIDER - THERE IS NO SERVICE

They really need to relook at their modus operandi

I am dealing with Ayanda Samente