Unacceptable Customer Service & Unfinalised Loan

To Whom It May Concern,

I am writing to formally lodge a complaint regarding the unacceptable delay in finalising my loan application.

I have fully comp**** with your application process and submitted all requested supporting documents. Despite there being no outstanding paperwork from my side, my application remains stuck and unfinalised with zero proactive communication from DirectAxis.

Every time I attempt to follow up, I am met with long hold times or vague answers. This delay is causing me severe financial inconvenience, especially since I fulfilled my obligations immediately by providing the required information.

Please have a senior manager review my file immediately, confirm receipt of my documents, and provide a definitive timeline for finalisation and payout today.

Please send all further updates and correspondence regarding this matter to my email