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Masilo M

1 reviews | Active since Mar 2017

12 May 2017, 08:04

Unable to settle an account

<p>I have an account with directaxis and I am trying to settle it. First of all they tell me that the extra amount that i deposited is reflecting in their account , however it will take 10 working days to close my account and in that period a debit may still go through from my account. How can it take that long to settle my account while my funds are already in your account. </p>

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Replies (3)
DirectAxis
DirectAxis's reply12 May 2017, 08:18
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply15 May 2017, 14:51
Official

Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply18 May 2017, 09:59
Official

Hello, we're pleased to inform you that everything has been cleared up. You will receive a letter of confirmation today. If you still have any questions or you need further assistance, please let us know. Team DirectAxis

Best regards,