AF
Antonio F
1 reviews | Active since Jun 2020
13 Nov 2020, 07:17
Unable to Provide Paid-Up Letter
I have called multiple times, most of the calls cut off during conversation. I require a paid up letter urgently. I was assured by 2 staff members that it will be sent. This debt was settled 6 months ago. Why is it so hard and difficult with DirectAxis to attain a paid-up letter. Worst customer service I have ever experienced. I want my paid-up letter or I will be approaching the NCR or any other relevant bodies for relief. My credit risk is being affected due to me not having said letter.
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Replies (4)
DirectAxis's replyOfficial
13 Nov 2020, 09:22Hello Antonio, Thanks for reaching out to us. We apologise for any inconvenience we may have caused. We care deeply our customers and strive to achieve customer satisfaction. We have escalated your query to our Recoveries Department, they will look into the matter and send you the paid up letter to your email address. We will be in touch with you as soon as we receive confirmation. Team DirectAxis
DirectAxis's reply13 Nov 2020, 09:22
Official
Hello Antonio, Thanks for reaching out to us. We apologise for any inconvenience we may have caused. We care deeply our customers and strive to achieve customer satisfaction. We have escalated your query to our Recoveries Department, they will look into the matter and send you the paid up letter to your email address. We will be in touch with you as soon as we receive confirmation. Team DirectAxis
DirectAxis's replyOfficial
17 Nov 2020, 08:36Hello Antonio, We have received confirmation that your paid up letter was sent to you via email. Please confirm once you have received it. If you need any further assistance please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply17 Nov 2020, 08:36
Official
Hello Antonio, We have received confirmation that your paid up letter was sent to you via email. Please confirm once you have received it. If you need any further assistance please send us a private reply and we will assist you. Team DirectAxis
AF
Antonio F's updateReviewer Update
18 Nov 2020, 16:19Dear DirectAxis
As mentioned in my email, the paid up letter sent does not suffice.
Can DirectAxis, in their capacity, please write me a letter that the debt is settled.
FNB will not accept the paid up letter from MBD as I've sent to you via mail.
Please assist me as this is a very simple task and I did have a contractual agreement with DirectAxis not MBD.
If you cannot provide me with this, please advise.
I will then proceed to the NCR and any other relevant bodies for relief.
As mentioned in my email, the paid up letter sent does not suffice.
Can DirectAxis, in their capacity, please write me a letter that the debt is settled.
FNB will not accept the paid up letter from MBD as I've sent to you via mail.
Please assist me as this is a very simple task and I did have a contractual agreement with DirectAxis not MBD.
If you cannot provide me with this, please advise.
I will then proceed to the NCR and any other relevant bodies for relief.
AF
Antonio F's update18 Nov 2020, 16:19
Reviewer Update
Dear DirectAxis
As mentioned in my email, the paid up letter sent does not suffice.
Can DirectAxis, in their capacity, please write me a letter that the debt is settled.
FNB will not accept the paid up letter from MBD as I've sent to you via mail.
Please assist me as this is a very simple task and I did have a contractual agreement with DirectAxis not MBD.
If you cannot provide me with this, please advise.
I will then proceed to the NCR and any other relevant bodies for relief.
As mentioned in my email, the paid up letter sent does not suffice.
Can DirectAxis, in their capacity, please write me a letter that the debt is settled.
FNB will not accept the paid up letter from MBD as I've sent to you via mail.
Please assist me as this is a very simple task and I did have a contractual agreement with DirectAxis not MBD.
If you cannot provide me with this, please advise.
I will then proceed to the NCR and any other relevant bodies for relief.
DirectAxis's replyOfficial
19 Nov 2020, 08:00Hello Antonio, Thanks for responding to us. We have escalated your response to our Debt Sale Team and will provide you with feedback as soon as they respond to us. Team DirectAxis
DirectAxis's reply19 Nov 2020, 08:00
Official
Hello Antonio, Thanks for responding to us. We have escalated your response to our Debt Sale Team and will provide you with feedback as soon as they respond to us. Team DirectAxis